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Privacy Policy

At Lotus Aqua we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your personal data when you attend our Aquanatal classes or interact with us online or in person.

1. Who we are

Lotus Aqua
66 Humber Road, Witham, Essex, CM8 1TQ
Email: hayley@lotus-aqua.co.uk
Phone: 07731 575085
Website: www.lotus-aqua.co.uk
Data Controller: Hayley Edwards

2: What personal data we collect

We may collect the following types of personal data:
 

  • Contact information: Name, email address, phone number, address.

  • Health information: Pregnancy status, gestational age, medical conditions, or other relevant health data (collected via health questionnaires or consent forms).

  • Booking and payment information: Class bookings, payment records (no card details stored by us if using third-party payment processors).

  • Emergency contact details: For use in emergencies only.

  • Communication records: Emails, messages, or enquiries made through our contact forms or social media.

3. How we use your data

We use your personal information to:
 

  • Book and manage your class attendance.

  • Ensure your safety during sessions by being aware of relevant medical or pregnancy-related information.

  • Communicate with you regarding class times, cancellations, or other updates.

  • Comply with legal obligations (e.g., insurance, health & safety).

  • Send occasional marketing communications (only with your consent).

4. Lawful basis for processing

We process your data under the following lawful bases:
 

  • Consent: You have given clear consent for us to process your health and contact information for class participation.

  • Contract: Processing is necessary to fulfill our service agreement with you (e.g., managing bookings).

  • Legal obligation: We may need to retain data for tax, insurance, or health & safety purposes.

  • Legitimate interest: To manage our business and communicate effectively with clients.

5. Sharing your data

We do not sell or rent your data to third parties. We may share your information with:
 

  • Trusted service providers (e.g. booking platforms, payment processors) who help us operate our services.

  • Healthcare professionals, but only in the event of a medical emergency.

  • Legal authorities, if required by law.

  • All third parties are required to respect your privacy and only process your data in accordance with this policy.

6. Data retention

We retain your personal data for as long as necessary to fulfill the purposes we collected it for, including:
 

  • Health and consent forms: Retained for up to 7 years in line with insurance and legal requirements.

  • Contact and booking information: Retained for up to 3 years after your last class unless required longer for legal purposes.

  • You may request deletion of your data sooner, subject to legal limitations.

7. Data security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse, including:
 

  • Secure storage of physical records (e.g. locked files for consent forms).

  • Password-protected digital systems.

  • Limiting access to authorised personnel only.

8. Your rights under GDPR

You have the right to:
 

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request erasure of your data (“right to be forgotten”), subject to legal requirements.

  • Object to or restrict processing in certain circumstances.

  • Withdraw your consent at any time (this may affect your ability to attend classes).

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

  • To exercise any of your rights, please contact us at: hayley@lotus-aqua.co.uk

9. Cookies and website tracking

If you use our website, we may collect limited data through cookies or similar tracking tools. You will be asked to consent when applicable. This data may include:
 

  • IP address

  • Browser type

  • Pages visited

    This helps us improve website functionality and user experience. You can control cookie settings via your browser at any time.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to comply with legal changes or improve transparency. The latest version will always be available on our website and effective from the date posted.

11:  Contact Information

If you have any questions, concerns, or requests about this policy or your data, please contact:

Lotus Aqua
Hayley Edwards - Data Controller
Email: hayley@lotus-aqua.co.uk
Phone: 07731 575085

By using our services, you acknowledge that you have read and understood this Privacy Policy.

Effective date: September 2025

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